12F MPO MTP to LC OM3 Breakout Cable for High-Density Server and Switch Aggregation

1. Company Overview

• Q: Are you a manufacturer?
  A: Yes, we are a manufacturer and total solutions provider for FTTH and data center applications, founded in 2000 and based in Shenzhen, China.

2. Products & Services

• Q: Can you offer OEM/ODM services?
  A: Yes, we accept OEM/ODM for all products and can sign a Confidentiality Agreement to protect your designs.

• Q: How is your quality assured?
  A: We adhere to IEC and European standards and hold certifications including CE, ISO, RoHS, CPR, and ANATEL. All products undergo 100% testing prior to delivery.

• Q: What is your warranty policy?
  A: Warranty terms vary by product. For example, our patch cords carry a standard 1-year warranty against non-artificial defects from the date of delivery. We also offer free repair for accidental damage; customers are responsible for associated shipping costs.

• Q: What is your packaging?
  A: We use standard export-grade packaging. Custom logo printing is available upon request; please inform us prior to quotation.

3. Orders & Logistics

• Q: What is your MOQ?
  A: Our minimum order quantity starts from 1 piece. Please note that pricing becomes significantly more competitive with larger volumes.

• Q: What are your lead times?
  A: Lead times depend on the product and order quantity. For standard items like fiber optic patch cords (up to 5,000 pcs), production typically takes 2-3 business days. We maintain stock for regular products and can accommodate urgent requests.

• Q: Can I request a sample?
  A: Yes. Samples for products valued under $10 USD are complimentary; the customer is responsible for shipping costs, which must be settled prior to dispatch.

• Q: Can you quote FOB prices?
  A: Certainly. We provide FOB quotes and can ship via air (DHL, TNT, UPS, FedEx) or sea for bulk orders. Once we receive your detailed requirements and quantity, we will provide a comprehensive quotation with freight and lead time.

4. Purchasing Process & Payment

• Q: How do I place an order?
  A: Our standard process is as follows:

  1. Please send us your inquiry including product name, specifications, quantity, and destination port (for FOB/CIF/CFR quotes).

  2. We will provide a formal quotation with lead time.

  3. Upon confirmation, we will issue a Proforma Invoice (PI) with our bank details.

  4. Production commences after receipt of payment.

  5. We will confirm the consignee details with you before shipping.

  6. A tracking number will be provided upon dispatch.

• Q: What are your payment terms?
  A: We accept T/T, Western Union, PayPal, and MoneyGram. For large orders, we can arrange 50% deposit with the balance due before delivery.

Price Matching
We are confident in our value proposition. If you receive a comparable quote for a product of equivalent quality, please contact us—we are willing to discuss a competitive offer.